FAQs

If you require assistance from our customer service team, please visit the “Contact Us” page in the website header. You can expect a response from one of our helpful staff members within 24-48 hours.

Where are the products located and shipped from?

Our entire inventory is strategically positioned and dispatched from within the USA. Warehouse locations may vary, dependent on stock levels and demand. In the spirit of transparency, it's important to note that our products are not manufactured in Australia; instead, they are predominantly crafted in USA. This deliberate choice ensures that we can offer you exceptional quality products at the most competitive prices. Your satisfaction and trust are paramount to us, and we want to provide full clarity about the origins and logistics behind our offerings.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed on our product pages.

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

What currency is the store in?

All products displayed on our website are in AUD.